Complaints handling procedure according to the Act No. 9/2010 Coll. on Complaints
A complaint under the Act No. 9/2010 Coll. is considered to be a filing of a natural person or legal person (complainant) seeking protection of his/her/its rights or legally protected interests he/she/it considers to have been infringed by the activity or inaction of a public authority, or pointing to specific deficiencies particularly infringements, the removal of which falls within the competence of the public authority.
Submission of complaints
The complaint shall be submitted:
According to the sec. 5 para. 2 and para. 3 of the Act No. 9/2010 Coll. the complaint shall contain:
Postponing of the complaint
According to the sec. 6 of the Act No. 9/2010 Coll. the Office shall postpone the complaint if
Period for handling the complaint
The Office shall handle the complaint within 60 working days. In cases the complaint is difficult to review, this period shall be extended to a maximum of 30 days. The Office shall notify the complainant about the extension in writing.
Notification of the outcome of the complaint review
The complaint shall be deemed to have been settled by sending a written notification of the outcome of its review to the complainant.
Please note, that under sec. 3 para. 4 of the Act of the National Council No. 270/1995 Coll. on the State Language of the Slovak Republic „in official communication with the authorities and legal persons referred to in paragraph 1, a natural person or legal person shall use the state language, unless this Act, separate regulation or an international treaty promulgated in a way set down by law provides otherwise. Any person whose mother tongue is a language that meets the criterion of basic comprehensibility in relation to the state language can use their mother tongue in official communication with the authorities and legal persons referred to in paragraph 1. The authorities and legal persons referred to in subsection 1 shall be obliged to accept any document executed in a language that meets the criterion of basic comprehensibility in relation to the state language, insofar as such document has been issued or super-legalizated by the competent authorities of the Czech Republic “.